Using Our Shopping Cart System Regular Shipping Option
Orders are shipped UPS GROUND or USPS Parcel/Global Service unless other method is preferred. (If you need faster service, tell us how to ship. Please note that faster shipping is just that, it will only reduce the shipping time. See below.)
Shipping Fee
(Ground Delivery to the 48 Contiguous States.)
UP TO $30.00 ---------> $7.99
$30.01 - $70.00 ------> $8.99
OVER $70.01 ----------> $9.99
*Additional charges for orders with size or weight exceptions.
Track My Package
Want to know where your order is?
Click HERE to find shipping information about an existing order. Using your confirmation number or
your customer number you can now find out approximately when your order will arrive. Please note that some orders may not be available for tracking through
the website due to the method of shipping, weight of item and/or price of order. As always you can Contact Us and we will try and assist you
with your order.
Please allow up to 24 hours for tracking information and order processing information to be available
AFTER you have received your confirmation e-mail that your order has been shipped.
Orders could possibly be shipped from multiple locations.
Second Day Air Option
Available upon request please call to see if product is in stock!
Upgrading to Second Day Air does not change how long it takes us to ship products.
It only reduces the travel time after leaving our warehouse. For example: an out of stock
part might take two or more days to leave our warehouse, but then would be guaranteed (by Shipper)
to arrive in two business days.
Truck Freight Shipments
Items too heavy or too large for standard ground shipments will be shipped by truck. Please call us
for a freight quote. The usual shipping charge for freight service runs between $50 and $75 dollars. Include your daytime phone number on the order form so the carrier can schedule
merchandise delivery to be made when you will have unloading help on hand. Always better if you can
arrange drop off at a commercial location. (Truck freight companies
do not require their drivers to unload shipments. An additional lift gate charge may apply if the
driver unloads the merchandise.) JACKS WILL CONTACT YOU WITH FREIGHT EXPENSE.
International UPS
Jacks is a UPS International Freight and Express shipper.
Rates will very depending on weight and country. Jacks Small Engines is not responsible for any duty or taxes leveyed by recieving country. It the sole responisbility
of the recieveing party to pay any such charges. *For Canadian Customers:
We generally will ship USPS to Canada, however oversize orders and orders over $100.00 must ship
UPS for insurance and tracking purposes.
NOTE: We cannot ship WHOLEGOODS(i.e. Chain Saws, Engines, ...) internationally. Please contact us for more information on how we can help you.
Orders over 10 lbs.
Orders over 10 lbs are subject to additional shipping charges. Jacks will charge actual UPS shipping charge to packages
that are in excess of 10 lbs. The customer has the option to choose whether or not they require notification of additional
shipping charges in our shopping cart system. Selecting Yes will mean that you will allow Jacks to add the
correct amount of shipping to your total without notification. Selecting No means that you require notification
of shipping charges before we process your order. Warning: Selecting NO will slow down our processing time for your order by
having to contact the customer by e-mail.
Back Orders
Most parts are in stock or available in 1-2 business days. Some parts, special order parts
not listed by picture on our web site, may take longer. We have set up very efficient suppliers and if
your local dealer says it is not available for a extended period, check with us. Usually we can get parts faster because of our huge
buying power!
Special Orders
Special Order parts that are not in Stock can take approximately 1 - 2 weeks to get in. Because it is a Special Order, your credit card
will be charged at the time of the order. Please Note, Returns will be subject to a 20% Manufacturer's restocking charge.